An AI chatbot answers your customers' questions on your website, at any hour, without anyone on your team typing a reply. The ones worth building are grounded in your own content — your services, your prices, your opening hours — so they answer from what is true about your business rather than improvising. We build them for organisations whose staff spend a real part of the day answering the same handful of questions by phone and WhatsApp.
What is included
An assistant on your site that answers the questions your team currently answers by phone — grounded in your own content, at any hour.
You are probably here because
Your team answers the same questions all day
What does it cost, are you open on Sunday, do you do this treatment. Each one is three minutes, there are thirty a day, and none of them needed a person.
Enquiries arrive outside working hours
Someone deciding at ten at night either gets an answer or goes to whoever answered. Most enquiry forms reply the next morning, by which point the decision is made.
WhatsApp has become your support desk
It works until it does not: no record of what was asked, no handover when someone is on leave, and it stops the moment whoever owns the phone is busy.
Clear Dental Care clinic website
A clinic site where patients research a treatment, ask an assistant and book — without phoning during opening hours.
What our clients say
Reviews left on our Google Business Profile, in our clients' own words.
Had a great experience with SoftAura Technology. The team is professional, responsive, and understands the requirements clearly. They provide quality software and digital solutions with good attention to detail. Communication was smooth throughout the process, and the team was really very supportive. Highly recommended for anyone looking for reliable and professional technology services.
Common questions
The things people ask before they get in touch. If yours is not here, ask us directly — we answer these the same way on a call.
How much does it cost to build an AI chatbot?
It depends which of two things you mean. An assistant that answers from a fixed set of your own content — your services, prices and hours — typically costs ₹80,000 to ₹2 lakh to build and nothing per conversation to run. One that uses a large language model to answer freely costs ₹2 lakh to ₹6 lakh and carries a running cost per conversation, usually a few rupees. We will tell you honestly which your situation needs; most businesses asking for the second one are well served by the first.
Will the chatbot make things up about our business?
Not if it is built to answer only from your content, which is how we build them. The failure everyone has seen — a chatbot inventing a refund policy or quoting a price that does not exist — comes from letting a language model answer from general knowledge instead of from your material. We ground answers in your own pages and have it decline rather than improvise, because a confident wrong answer about price costs more than no answer.
Can the chatbot take bookings or appointments?
Yes, and it is usually the point. An assistant that answers a question and then leaves the visitor to find the booking form has done half the job. We connect it to whatever you already use — your booking system, a form, WhatsApp or a phone call — so the conversation ends with something on your calendar rather than with the visitor closing the tab.
What happens when it cannot answer?
It says so, and passes the person to you. Every assistant we build has a confidence threshold below which it stops trying and offers a human instead — booking, phone or WhatsApp, whichever suits your business. It also records the question, so the gaps in its knowledge are visible and can be filled rather than silently repeated.
Do we have to train it, or write hundreds of answers?
No. It reads the content you already have — service pages, FAQs, price lists, opening hours — so the work is a review of what is on your site rather than a writing project. Where we find a question your site does not answer anywhere, that is worth knowing in its own right, and usually worth fixing on the page as well as in the assistant.